Privacy Policy

1. About SmartFlow Automation

SmartFlow Automation ("we," "our," or "us") is a comprehensive social media management platform that enables businesses, content creators, and marketing professionals to manage multiple social media accounts from a unified dashboard. Our service allows users to schedule content, analyze performance, and streamline their social media workflows across platforms including TikTok, Instagram, Facebook, Twitter, LinkedIn, YouTube, and others.

2. Information We Collect

2.1 Account Information

• Email address and contact information
• Profile information (name, company, job title)
• Account credentials and authentication data
• Billing information and payment details
• Subscription and usage preferences

2.2 Social Media Account Data

• OAuth access tokens from connected social media platforms
• Public profile information from connected accounts
• Content data (posts, images, videos, captions)
• Scheduling and publishing preferences
• Analytics data and performance metrics

2.3 Usage and Technical Data

• Platform usage statistics and feature utilization
• Device information and browser details
• IP addresses and location data
• Log files and error reports

3. How We Use Your Information

• Provide social media management and scheduling services
• Publish content to your connected social media accounts
• Generate analytics reports and performance insights
• Facilitate team collaboration and workflow management
• Process payments, manage subscriptions, and provide customer support
• Analyze usage patterns to enhance features and user experience
• Send service updates, security alerts, and marketing communications (with consent)
• Meet regulatory requirements and protect against fraud

4. Social Media Platform Integration

• We request only the minimum permissions necessary for our services
• OAuth tokens are encrypted and stored securely
• We respect the privacy settings and terms of each connected platform
• You can disconnect accounts at any time through your dashboard
• We do not access private messages or personal data beyond our scope
• Content posting is performed only with your explicit authorization

5. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these circumstances:

• Connected Platforms: With social media platforms to publish your content
• Service Providers: With trusted third parties who assist in service delivery
• Legal Requirements: When required by law, court order, or to protect our rights
• Business Transfers: In connection with mergers or acquisitions (with notice)
• Consent: With your explicit permission for specific purposes

6. Data Security

• Data encrypted in transit (TLS 1.3) and at rest (AES-256)
• Role-based access controls with multi-factor authentication
• Secure cloud hosting with regular security audits
• 24/7 security monitoring and incident response
• Continuous security patches and vulnerability assessments

7. Data Retention

• Active accounts: data retained while your account remains active
• Content data: stored for up to 2 years
• Analytics data: aggregated data retained for up to 5 years
• Deleted accounts: personal data deleted within 30 days of closure

8. Your Rights and Controls

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Export your data in a machine-readable format
• Objection: Object to processing based on legitimate interests
• Withdrawal: Withdraw consent for specific processing activities

9. Third-Party Services

SmartFlow Automation integrates with various social media platforms and services including TikTok, Instagram, Facebook, LinkedIn, YouTube, and Pinterest. Each third-party service has its own privacy policy governing their data practices.

10. International Data Transfers

Your data may be processed in countries other than your residence. We ensure adequate protection through Standard Contractual Clauses, adequacy decisions, and your explicit consent where required.

11. Children's Privacy

SmartFlow Automation is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain user sessions, analyze platform usage, provide personalized experiences, and ensure security. You can control cookie preferences through your browser settings.

13. Changes to This Policy

We may update this privacy policy to reflect changes in our practices or legal requirements. Material changes will be communicated through email notifications and an updated effective date on this policy.

14. Contact Information

For privacy-related questions or concerns, please contact us:

• Email: hello@smartflowautomation.io